How Germany’s KStA Media uses AI to streamline logistics, customer service

Giselle Ho
Nov 27
1 min read

2025-11-06. German regional news publisher Kölner Stadt-Anzeiger Medien is considering a major shift in its operations. From customer service to logistics and editorial processes, the company is exploring how AI can transform the way it works and become an AI-driven organisation.

https://wan-ifra.org/2025/11/how-germanys-ksta-media-uses-ai-to-streamline-logistics-customer-service/

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